FAQ
Accommodation
- What time are check-in and checkout?
- Could you explain the difference between Club Deluxe and Club Luxury?
- Do you have connecting rooms?
- What is the maximum occupancy of your guest rooms?
- Can you see the ocean from the room?
- What about Internet connectivity?
- Do you have wheelchair-accessible rooms?
- Do you have any smoking rooms?
- Can suitcases be sent ahead to the hotel?
Dining
- Can reservations be made for the hotel restaurant?
- Is the restaurant open to everyone?
- Is there a dress code in the restaurant?
- Are the restaurants nonsmoking?
- Are there any restaurants with a view of the sunset?
- Can you accommodate special dietary requests?
- I would like to use the restaurant for a special occasion. Is it possible to arrange for a cake or other items for the celebration?
Facilities
- Is parking available?
- Do you have a beach?
- Do you have a indoor pool?
- Do you have a spa, sauna and gym?
- Do you offer marine activities?
- We're not staying at the hotel. Can we use the hotel faculities?
- I heard that tattoos are not allowed at many pools and spas in Japan. What is your policy?
- Is it possible to rent a wheelchair?
- Is there a convenience store?
- Is there an ATM at the hotel?
Activities
- Are there any activities available within the hotel?
Club Spa
- How do I make a reservation?
- Can I have a treatment if I'm pregnant?
- Can men use the facilities?
- Are there any important notes or guidelines for the spa?
Access
- How does one get to the hotel from Naha Airport?
- We'd like to plan some outings or day trips. How far is the resort from some recommended things to do in the area?
- I would like to go to a sister property.
- Is there a hospital nearby?
マイテラス
- マイ テラスとは何ですか?
- マイ テラスに登録するにはどうすればいいですか?
- マイ テラスの登録に料金はかかりますか?
- メールアドレスを持っていないと登録できませんか?